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Returns

If you are not completely satisfied with your purchase and wish to return any items please make note of the details below and ensure you have completed the returns and exchange form here before contacting RIDLEY COLLECTIONS directly.

IMPORTANT: When sending your return back to our online department, please ensure you keep your return tracking number as proof of return.

To return an item to RIDLEY COLLECTIONS, the following must be adhered to or it may result in your goods not being refunded, a delay or your return not being approved. 

Where possible all returned items must be:

  • Unworn and in their original condition with tag/s attached
  • Returned within 10 days following receipt of the goods. 
  • Returned with a copy of the invoice & a copy of the attached form filled out. 
  • Sale items are non-refundable. However, we will offer an exchange/credit note if returned in line with Returns Policy
  • Goods must be returned to: RIDLEY COLLECTIONS, 50 Ward Street, Southport QLD 4215, Australia.

Orders cannot be refunded, or exchanged in stores.
 

Once we have received your return, please allow up to 10 business days for the refund to be processed. You will receive an email upon completion. Please note there may be delays during busy periods i.e. Sale

EXCHANGES 

  • If you wish to exchange your goods for an alternate item, please contact a member of RIDLEY COLLECTIONS who will first confirm whether your item is available. 
  • If you do not contact one of our team members before returning your goods, this may result in a delay of your exchange or possibly a refund if the item you are after is not in stock. 
  • A self-addressed express (or regular) post satchel must be provided with your return so that it can be sent back as quickly as possible. 
  • We advise returning your item by tracked delivery and to ensure you keep your tracking number until you have confirmation that the exchange has been processed.
  • Upon receipt of your return, we aim to process exchanges within 1 - 3 business days of receipt. If your exchange is urgent, please contact our Customer Service team on (07) 5571 1672 as we may be able to deal with your request quicker.

CREDIT NOTES 

  • We reserve the right to issue credit notes in place of a refund if the return is because of a change of mind.
  • These can be redeemed in store or @ ridleycollections.com.au for a six month period. 
  • Credit notes are not redeemable for cash. 

FAULTY GOODS 

  • If you receive an item and you believe to be faulty, you must contact RIDLEY COLLECTIONS immediately. 
  • You must provide us with proof of any postage expenses you incur.

POSTAGE 

  • In the event that an item is faulty and you do not wish for it to be replaced, you will be reimbursed for shipping charges incurred both ways (only applies to orders placed for a single item) 
  • You must provide us with proof of any postage expenses you incur.
  • You will be required to provide a BSB and Bank account number for postage reimbursement. 
  • In no other instance are you entitled to a refund of your original shipping costs. 
  • Please ensure items are safely packaged so they can’t be damaged during shipping to us.

If you have any questions which you do not feel have been answered after reading the above please contact:

Ridley Collections

(07) 5571 1672

info@ridleycollections.com

Mon - Fri between 9am and 5pm 

The exchange/refunds form is available online to download here. Please fill out this form if you wish to return something to RIDLEY COLLECTIONS.

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